Meet the Team

Jo Cole


Joanne Cole is a director of Clusters and has been a qualified jeweler for 21 years.After leaving school she embarked on a five year apprenticeship with the Goldsmiths Company of Great Britain based in London  and became a Freeman of the City of London and a Freeman of The Goldsmiths Company.

Joanne also studied at the Kent Institute of Art and Design to learn Gemmology and Jewellery design. At the end of her apprenticeship she had to make, design, and present a finished piece of jewellery to the Prime Wardens of the Goldsmiths Company.

Tony Bracken


Anthony Bracken is a director of Clusters and has been a qualified jeweller for over 22 years, after starting his career at the early age of 16. Having excelled in art at school, Anthony began an apprenticeship within a workshop, which he successfully completed.

Kelcie Warner

Kelcie has been with us for over a year now, and she is due to graduate from her masters degree in creative writing.
In her spare time, she hand crafts costumes to partake in copslaying events.
Kelcie is knowledgeable in all aspects of Pandora, having attended all training courses. Over the past year she has come to thoroughly enjoy helping customers in creating bespoke wedding rings.

Nicky Smart

Nicky has been with Clusters for a year and has over 5 years experience in the jewellery trade, she obtained NVQ’s in customer service and management.

As a sales adviser she is knowledgeable of Pandora and all other brands.

Nick Gauld

Nick joined Clusters in 2016 and is employed in our workshop. We are training him in all aspects of jewellery repair and manufacture. He comes from a welding background and achieved many qualifications and is now adapting his skills for the jewellery trade.

Laura Holloway

Laura has been at Clusters for 5 years. After attending all her Pandora training courses she has become an expert at all things Pandora ! She excels in her customer service skills and is a vital asset to our team

James Shorter

James has been a jeweler for 14 years and has worked with us for 5 years.
He completed a 5 years apprenticeship in Newcastle Upon Tyne and is competent in all aspects of jewellery repair and manufacture. Since joining Clusters he has made hundreds of bespoke wedding and engagement rings  and is a competent diamond setter.

Meghan Williams-Annis

Meghan joined Clusters in March 2017 and comes from a customer service background.

She is fluent in Spanish after living there for a year. Meghan is brand ambassador for Thomas Sabo and is also a confident sales advisor for Pandora and all our other brands.